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Thank you for choosing Vixeoo.com, an online video game store partnered with GAMECYCLE WINDSOR. We appreciate your business and want to ensure you are satisfied with your purchases. Please review our return policy, which includes a 14-day warranty that covers defective items.

  • 14-Day Warranty:
    • a. Our products come with a 14-day warranty from the date of purchase.
    • b. The warranty covers items that are found to be defective due to manufacturing issues or faulty materials.
    • c. This warranty does not cover damage caused by misuse, neglect, accidents, or normal wear and tear.
  • Return Process for Defective Items:
    • a. If you believe you have received a defective item, please contact our customer service team at [[email protected]] within 14 days of receiving the product.
    • b. Provide your order number, a clear description of the defect, and any relevant photographs to assist in the assessment.
    • c. Our customer service team will provide you with a return authorization and instructions on how to return the defective item.
    • d. Once we receive the item, we will inspect it to determine if it qualifies for a warranty replacement.
    • e. If the item is found to be defective, we will issue a replacement or, if unavailable, a refund.
  • Exclusions from Warranty:
    • a. The 14-day warranty specifically covers manufacturing defects and faulty materials.
    • b. The warranty does not cover damage resulting from misuse, neglect, accidents, modifications, or normal wear and tear.
    • c. Digital products, such as game codes or downloadable content, are not covered by the warranty.
  • Return Options:
    • a. Returns can be made in person at GAMECYCLE WINDSOR or by mailing the items back to our designated return address.
    • b. If you choose to mail the items, you are responsible for the shipping costs. We recommend using a trackable shipping method to ensure the safe return of the items.
  • Refunds and Shipping Costs:
    • a. We do not cover shipping costs for returns, and shipping costs are non-refundable.
    • b. If a refund is issued, it will only include the cost of the items and will not cover the original shipping fees.
  • Contact Us:
    • If you have any questions or concerns regarding the 14-day warranty, return options, or shipping costs, please contact our customer service team at [[email protected]].

By making a purchase on Vixeoo.com, you agree to the terms outlined in this Return Policy, including the 14-day warranty for defective items and the responsibility for return shipping costs. Please review this policy regularly for any updates or changes.