1. About Vixeoo & GameCycle

Vixeoo.com is owned and operated by GAMECYCLE HOWARD INC., an independently owned Canadian retail business serving the Windsor, Ontario community since 2007.

GameCycle specializes in new and pre-owned video games, gaming consoles, accessories, movies, collectibles, and other entertainment merchandise.

Throughout these Terms, "GameCycle," "Vixeoo," "we," "us," and "our" refer to GAMECYCLE HOWARD INC., as applicable.

"You," "your," and "customer" refer to individuals accessing or using our website and services.

2. Acceptable Website Use

Vixeoo.com is provided for lawful personal shopping, gaming-related activities, and other authorized purposes.

When using our website, you agree not to:

• Use the website for fraudulent, deceptive, or unlawful activities.
• Attempt to gain unauthorized access to accounts, servers, or databases.
• Introduce viruses, malware, or other harmful software.
• Interfere with website security, operations, or availability.
• Abuse promotional offers, loyalty rewards, or discount systems.
• Use automated tools to scrape, overload, or interfere with our services without authorization.
• Impersonate another individual or misrepresent your identity.
• Submit false, misleading, inappropriate, or infringing content.

We reserve the right to investigate suspected misuse and restrict access when reasonably necessary to protect our customers, business, and services.

3. Customer Accounts

Certain features of Vixeoo.com may require customers to create an account.

You agree to provide accurate and current information when registering or maintaining your account.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us of suspected unauthorized access.

You must not access another customer's account without authorization.

GameCycle may temporarily restrict or suspend an account if we reasonably suspect fraud, security threats, or serious violations of these Terms.

Account restrictions will not remove any rights you may have to valid purchases, store credit, or other amounts owed under applicable law.

4. Guest Checkout

Vixeoo.com may allow customers to complete purchases without creating a registered account.

Guest customers remain responsible for providing accurate contact, billing, and shipping information.

Certain account-related benefits, including access to available purchase history and linked GameCycle Rewards information, may require registration or membership verification.

5. Product Information & Availability

GameCycle strives to provide accurate product descriptions, photographs, prices, and availability information.

However, occasional errors, omissions, or inventory discrepancies may occur.

Product availability is not guaranteed until your order has been reviewed and accepted.

We may correct inaccurate descriptions, pricing errors, or inventory information when necessary.

If an error materially affects an order you have placed, we will contact you about available options, which may include cancellation and a refund to the original payment method.

Product images may be illustrative. Actual packaging, artwork, editions, accessories, and cosmetic condition may vary as disclosed in the listing.

6. Pre-Owned Products & Condition

GameCycle offers a wide selection of used and pre-owned merchandise.

Pre-owned games, consoles, accessories, movies, and collectibles may show normal signs of previous ownership.

Loose Games

Loose games are generally sold without original retail packaging unless otherwise stated.

Discs or cartridges may contain minor scratches, scuffs, or cosmetic imperfections that do not affect functionality.

Complete in Box (CIB) Games

Complete in Box products may include the game and its associated packaging or materials as described in the listing.

The exact contents may vary depending on the product and its condition. Manuals, inserts, promotional materials, or other components are not guaranteed unless specifically identified.

Cosmetic Wear

Minor cosmetic wear that does not affect normal gameplay or functionality is not generally considered a defect under our standard return policy.

Functional defects may qualify under our Returns & Refunds Policy, subject to applicable consumer rights.

7. Orders, Pricing & Payments

All prices displayed on Vixeoo.com are in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes, shipping charges, and other disclosed fees are calculated during checkout.

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

Orders may be reviewed for payment verification, inventory availability, suspected fraud, and other legitimate fulfillment requirements.

If we cannot fulfill an order, we will notify you and arrange an appropriate refund of any payment collected for the unfulfilled items.

Payments may be processed through authorized third-party payment service providers.

8. Returns & Refunds

GameCycle offers a 30-day defective product return policy under its standard store policy.

Eligible defective product returns are generally issued as GameCycle store credit only.

A valid receipt, order confirmation, or other acceptable proof of purchase is required.

Returns for change of mind, unwanted purchases, or accidental orders are not accepted under our standard return policy.

Digital codes, downloadable content, digital gift cards, and other digital purchases are generally final sale under our standard policy.

These restrictions do not override any mandatory refund, cancellation, or other legal remedies available to consumers.

For complete information, please review our Returns & Refunds Policy .

9. Shipping & Delivery

GameCycle offers shipping and delivery to eligible Canadian destinations.

Shipping may be provided through Canada Post, Canpar, other authorized carriers, or directly by GameCycle.

Windsor & Essex County

• Free standard shipping on eligible orders over $100 CAD.
• Standard local shipping for $7 CAD when free shipping does not apply.
• Standard local delivery typically takes 2 to 5 business days.
• Guaranteed same-day delivery may be available for $10 CAD on qualifying orders confirmed before 5:00 PM Eastern Time.

Other Ontario Destinations

Eligible orders over $200 CAD qualify for free standard shipping throughout Ontario.

Standard shipping is typically $12 CAD for other eligible Ontario orders, with estimated delivery generally taking 7 to 10 business days.

Other Canadian Provinces

Shipping costs and delivery estimates vary depending on destination, carrier availability, and order details.

Certain shipments may require a signature or other delivery confirmation.

Standard delivery estimates are not guaranteed arrival dates.

For complete details, please review our Shipping & Delivery Policy .

10. GameCycle Rewards

GameCycle Rewards is our customer loyalty program, offering eligible members points, discounts, promotional benefits, and account-related services.

Earning Rewards

Eligible purchases earn 1 GameCycle Rewards point for every $1 CAD spent.

Every 100 points have a redemption value of $1 toward eligible purchases, equivalent to 1% back.

Birthday Discounts

Eligible members may receive 10% off a birthday purchase, up to a maximum discount of $100 CAD.

Birthday discounts are limited to once per calendar year per eligible member.

Exclusive Promotions

GameCycle may offer members-only discounts, holiday promotions, and opportunities to earn multiple points per dollar spent.

Promotional offers are subject to their advertised eligibility, availability, and conditions.

Rewards Account Integrity

Rewards points must be earned and redeemed through legitimate transactions.

Fraudulent transactions, unauthorized account access, or intentional abuse of the Rewards program may result in the correction of improperly credited points or account restrictions.

GameCycle may update Rewards program features or future promotional offers. Any changes affecting existing balances or earned entitlements will be handled in accordance with applicable law.

Learn more about GameCycle Rewards.

11. Store Credit & Rewards Balances

GameCycle Rewards points and GameCycle store credit are separate balances.

Store credit may be issued through eligible trade-ins, approved returns, or other qualifying transactions.

Store credit may be linked to a GameCycle Rewards membership for account management and redemption.

Store credit is generally intended for eligible purchases from GameCycle and is not ordinarily redeemable for cash, except where required by law.

Customers are responsible for protecting their account credentials and reporting suspected unauthorized use.

GameCycle may verify account ownership before releasing account information, redeeming balances, or making account-related changes.

12. Purchase History & Receipt Retrieval

Registered customers and GameCycle Rewards members may have access to available purchase history and transaction records associated with their accounts.

GameCycle may be able to locate or reprint a receipt using an eligible linked membership account.

Receipt retrieval is not guaranteed.

Older purchases, unlinked transactions, or purchases not recorded under a membership may be unavailable.

Customers should retain their original receipts and order confirmations, especially for returns and warranty claims.

13. Trade-Ins & Selling Products

GameCycle may purchase or accept eligible used video games, consoles, accessories, and other merchandise through its trade-in program.

Individuals selling or trading merchandise to GameCycle must be at least 18 years of age and provide valid government-issued photo identification when required.

Trade-in values depend on product condition, functionality, demand, completeness, and other factors.

GameCycle reserves the right to decline products that are unsuitable for resale, suspected of being stolen, counterfeit, damaged, or otherwise ineligible for purchase.

Sellers must have the legal right to sell or trade the merchandise.

Trade-in transactions may be subject to verification, recordkeeping, and holding requirements under applicable laws.

14. User Reviews, Contributions & Community Features

Vixeoo.com may provide features allowing registered users to submit product reviews, ratings, photographs, descriptions, product information, or other community contributions.

By submitting content, you confirm that you have the necessary rights or permissions to provide it.

You agree not to submit content that is:

• Fraudulent or knowingly misleading.
• Unlawful, threatening, or harassing.
• Infringing on another person's rights.
• Spam, advertising, or malicious content.
• Intended to manipulate ratings, rewards, or product information.
• Containing another person's private information without authorization.

By submitting content, you grant GameCycle a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and distribute that content as reasonably necessary to operate, promote, and improve our website and related services.

You retain ownership of your original content, subject to the rights you grant under these Terms.

GameCycle may review, reject, correct, or remove user-submitted content that violates these Terms or our content standards.

Contributions may be subject to moderation and approval before appearing publicly.

15. Community Contribution Rewards

GameCycle may offer promotional rewards, points, or store credit for qualifying community contributions.

Eligible contribution activities and associated reward amounts will be determined by the terms displayed for each program.

Rewards are not guaranteed simply because content has been submitted.

Contributions may require approval, verification, and publication before rewards are issued.

Duplicate, misleading, unauthorized, or low-quality submissions may be rejected or excluded from rewards.

GameCycle may modify or discontinue future contribution incentives, subject to any existing obligations and applicable law.

16. Intellectual Property

The Vixeoo.com website, including its original design, software, branding, graphics, and proprietary content, is protected by applicable intellectual property laws.

GameCycle and Vixeoo branding may not be reproduced or used commercially without authorization.

Video game titles, characters, trademarks, artwork, logos, and product names belonging to third parties remain the property of their respective owners.

References to third-party brands do not imply endorsement, sponsorship, or affiliation unless expressly stated.

Customers may browse and use website content for lawful personal purposes.

Unauthorized commercial copying, redistribution, or exploitation of protected website content is prohibited.

17. Digital Products & Activation Codes

Certain products sold through Vixeoo.com may include digital activation codes, downloadable content, or other digital entitlements.

Customers are responsible for reviewing platform compatibility, region restrictions, account requirements, and redemption conditions before purchasing.

Digital products are generally final sale under our standard policy.

Third-party publishers, manufacturers, or platform operators may impose additional terms governing activation and use.

Nothing in this section removes any statutory remedy that may apply to a defective, misdescribed, or otherwise non-compliant product.

18. Third-Party Services & Links

Vixeoo.com may integrate third-party services for payment processing, delivery, security, analytics, or other website functionality.

Certain services may be governed by additional third-party terms and privacy policies.

We are not responsible for the independent content, policies, or operations of third-party websites outside our control.

This provision does not limit GameCycle's legal responsibilities for products and services purchased directly from us.

19. Privacy & Personal Information

GameCycle respects the privacy of its customers and is committed to handling personal information in accordance with applicable Canadian privacy laws.

We may collect and process information necessary to provide our services, including account information, order details, delivery addresses, purchase history, and GameCycle Rewards activity.

Personal information may be shared with authorized service providers where necessary for legitimate business purposes, including payment processing and order delivery.

Our separate Privacy Policy explains how customer information is collected, used, protected, retained, and disclosed, along with applicable privacy rights.

20. Website Security & Availability

GameCycle takes reasonable steps to maintain website functionality and protect customer information.

However, no website or internet-based service can be guaranteed to operate without interruptions, technical errors, or security risks.

Website access may occasionally be interrupted due to maintenance, upgrades, security measures, or circumstances beyond our control.

We may temporarily suspend specific features when necessary to protect the website, customer accounts, or systems.

21. Website Disclaimers

GameCycle makes reasonable efforts to keep website information accurate and up to date.

General website content is provided for informational purposes and may change without prior notice.

Product descriptions, warranties, prices, and services are subject to the representations and terms applicable to the relevant purchase.

To the extent permitted by law, we do not guarantee uninterrupted access to the website or the absence of technical errors.

Nothing in these Terms excludes any warranty, representation, or legal obligation that cannot lawfully be excluded.

22. Limitation of Liability

To the extent permitted by applicable law, GameCycle is not responsible for losses arising solely from unauthorized use of the website, third-party outages, or interruptions beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

These Terms do not limit customers' statutory rights concerning defective products, contractual obligations, consumer remedies, or other protections provided under applicable legislation.

23. Account Suspension & Termination

We may restrict, suspend, or terminate access to certain website features when reasonably necessary due to fraud, security threats, unlawful activities, or material violations of these Terms.

Where appropriate, we may provide an opportunity to resolve account-related issues.

Account termination does not automatically extinguish valid outstanding orders, lawful refund obligations, or balances that customers are legally entitled to retain or recover.

24. Changes to These Terms

GameCycle may update these Terms to reflect changes to our business, website functionality, services, or legal requirements.

Updated Terms will be published on Vixeoo.com with a revised last updated date.

Changes will generally apply prospectively and will not retroactively remove rights associated with completed purchases.

Where required by law, we will provide appropriate notice or obtain consent before implementing certain changes.

25. Governing Law

These Terms are governed by the applicable laws of Ontario and Canada.

Nothing in these Terms prevents a consumer from exercising mandatory protections available under the laws applicable to their purchase or location.

26. Consumer Rights & Legal Protections

GameCycle is committed to respecting applicable Canadian consumer protection legislation.

Nothing in these Terms or our related store policies is intended to waive, restrict, or replace any statutory rights or remedies that cannot legally be waived.

If any provision of these Terms conflicts with mandatory applicable law, that law will prevail to the extent of the conflict.

If a particular provision is found to be unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

27. Contact GameCycle

If you have questions about these Terms of Use, your account, an online order, or our services, please contact us.

Contact GameCycle Customer Support

Thank you for choosing GameCycle and supporting a locally owned Canadian gaming business.