Vixeoo.com is the official online store of GameCycle, an independently owned Canadian video game retailer located in Windsor, Ontario.

We offer new and pre-owned video games, consoles, accessories, movies, collectibles, and gaming merchandise.

Yes. Vixeoo.com is owned and operated by GAMECYCLE HOWARD INC., operating as GameCycle.

GameCycle opened on April 4, 2007 and has proudly served the Windsor gaming community ever since.

Yes. You can visit us at:

Monday to Saturday: 10:00 AM to 8:00 PM
Sunday and Holidays: 11:00 AM to 5:00 PM

Hours may occasionally change during holidays or special events.

No. GameCycle does not knowingly sell counterfeit, fake, bootleg, or reproduction (repro) video games.

We take authenticity seriously. Our team inspects and verifies games to help ensure they are genuine, original products.

This is particularly important for retro video games, where counterfeit cartridges and reproduction copies may be common.

If you have concerns about the authenticity of a game purchased from GameCycle, please contact our team so we can investigate.

Yes. GameCycle checks pre-owned games for authenticity before offering them for sale.

Depending on the game, our inspection may include examining labels, cartridges, circuit boards, manufacturing markings, and other identifying features.

We do not knowingly accept or sell counterfeit or reproduction games as genuine merchandise.

At GameCycle, we take product quality and authenticity seriously. Every pre-owned game is visually inspected and checked for physical condition and authenticity before being offered for sale.

However, not every game is individually tested for gameplay or functionality. Due to the large variety of games and platforms we carry, testing every title is not always practical.

Our inspection process may include checking discs for scratches or damage, examining cartridges and connectors, verifying authenticity, and reviewing the overall physical condition.

If a game does not function properly, it may qualify under our 30-day defective product return policy.

Yes. Collector's items and collectible games receive additional inspection and functionality testing, where applicable.

We take extra care when handling rare, valuable, and collectible merchandise to help ensure its authenticity, physical condition, and functionality are accurately represented.

Some sealed or unopened collectibles cannot be tested without affecting their original condition or value.

In those cases, inspection and testing may be limited to methods that preserve the item's collectible condition.

Although we inspect our products, occasional functional issues may occur.

GameCycle offers a 30-day defective product return policy.

Valid proof of purchase is required. Approved returns are issued as GameCycle store credit under our standard policy.

Applicable consumer protection rights remain in effect.

Yes. GameCycle sells new and pre-owned video games, consoles, accessories, movies, collectibles, and merchandise.

Product condition and included accessories may vary. Please review the listing before purchasing.

Loose: A game sold without its original retail packaging unless otherwise stated.

CIB (Complete in Box): A game sold with its box and associated physical materials as described in the product listing.

Manuals, inserts, and additional materials are guaranteed only when specifically identified in the listing.

Yes. Pre-owned games may show normal signs of previous ownership, including minor scratches, scuffs, or cosmetic wear.

Minor imperfections that do not affect gameplay or functionality are not generally considered defects under our standard return policy.

Digital codes included with pre-owned games are not guaranteed to be unused, valid, or redeemable.

Some used games contain codes for downloadable content (DLC), bonus items, online passes, subscriptions, or other digital features.

These codes may already have been redeemed, expired, or become unavailable through the original publisher.

Unless a listing specifically guarantees an unused code, GameCycle does not guarantee its functionality.

No. CIB describes the physical game and associated packaging or materials included in the listing.

CIB does not guarantee that digital codes are unused or valid.

Unless otherwise specified, every console sold by GameCycle includes one compatible controller and all cables necessary for normal operation.

This generally includes the power cable or adapter and a compatible video connection cable.

Additional controllers, games, original boxes, optional adapters, and other accessories are included only when stated in the listing.

Many older consoles use analog video connections, such as composite AV cables, rather than HDMI.

If your TV does not have compatible AV inputs, you may need a separate AV-to-HDMI converter or another compatible adapter.

These adapters are not included unless specified in the product listing.

Please check your television's available connections before purchasing.

Pre-owned consoles do not necessarily include their original retail packaging.

Boxes, manuals, and extra accessories are included only when specified in the product listing.

Many products listed on Vixeoo.com are part of GameCycle's inventory.

Availability can change due to online and in-store sales.

We recommend contacting our team before making a special trip.

Yes. Vixeoo.com offers guest checkout for eligible orders.

Creating an account allows you to access supported features and link your GameCycle Rewards membership.

Yes. Existing members can link their GameCycle Rewards card to a Vixeoo.com account to access supported membership information and balances.

Use the password recovery option on the Vixeoo.com login page.

If you need assistance, please contact GameCycle.

No. GameCycle currently ships within Canada only.

We ship to eligible Canadian addresses subject to carrier availability. Shipping to the United States and other countries is not currently available.

Yes. Our free shipping options include:

• Windsor & Essex County: Free standard shipping on eligible orders over $100 CAD.
• Ontario: Free standard shipping on eligible orders over $200 CAD.

Standard shipping in Windsor and Essex County is $7 CAD for orders that do not qualify for free shipping.

Other eligible Ontario orders typically cost $12 CAD for standard shipping.

Shipping rates for other provinces are calculated at checkout.

• Windsor & Essex County: Usually 2 to 5 business days.
• Other Ontario destinations: Usually 7 to 10 business days.
• Other Canadian provinces: Delivery may take longer depending on the destination and carrier.

Standard delivery times are estimates, not guaranteed arrival dates.

Yes. Eligible Windsor and Essex County customers may select guaranteed same-day delivery for $10 CAD.

Orders must be placed and confirmed before 5:00 PM Eastern Time, and the service must be available at checkout.

Qualifying orders are delivered on the same calendar day.

Some local orders may receive complimentary same-day or next-day delivery depending on availability and delivery schedules.

Complimentary expedited delivery is not guaranteed.

We use Canada Post, Canpar, and other eligible shipping providers.

In Windsor and Essex County, your package may also be delivered directly by GameCycle or an authorized delivery representative.

Some orders may require a signature or delivery confirmation, particularly higher-value items.

Contact GameCycle as soon as possible with your order number, photographs of the damaged merchandise, and photographs of the packaging.

We will investigate with the carrier. In most cases, a replacement will be arranged, subject to verification and availability.

GameCycle offers a 30-day defective product return policy.

Approved returns are issued as store credit only under our standard policy.

Valid proof of purchase is required. Applicable consumer rights remain in effect.

GameCycle does not generally accept returns or exchanges for change of mind, unwanted purchases, or accidental orders.

Digital codes, downloadable content, and digital gift cards are final sale under our standard policy, subject to applicable consumer rights.

Some brand new products may include a manufacturer's warranty or free extended warranty.

Coverage depends on the product and manufacturer.

GameCycle Rewards members may be able to request receipt retrieval through a linked membership account.

Receipt retrieval is not guaranteed.

GameCycle Rewards is our customer loyalty program, offering Rewards points, exclusive discounts, store credit management, and available purchase history.

Members earn 1 point per eligible dollar spent.

100 points = $1 off, equivalent to 1% back.

Yes. Eligible Rewards members receive 10% off a birthday purchase, up to a maximum savings of $100 CAD.

The discount is available once per calendar year per eligible member with a registered date of birth.

Yes. GameCycle may offer double, triple, or other bonus point multipliers during selected promotions.

Members may receive exclusive deals, holiday promotions, special discounts, and limited-time offers.

No. Rewards points and store credit are maintained as separate balances.

Store credit may be issued through trade-ins, approved returns, or eligible transactions.

Yes. GameCycle buys and trades eligible video games, consoles, accessories, and other merchandise.

Offers depend on product condition, functionality, demand, and inventory needs.

Yes. Sellers must be at least 18 years old and provide valid government-issued photo identification.

GameCycle collects seller information to document second-hand transactions and comply with applicable requirements.

Applicable trade-in transaction information is submitted to Windsor Police for examination and verification.

All prices on Vixeoo.com are displayed in Canadian dollars (CAD), unless otherwise stated.

Eligible Buy Now, Pay Later services may be available through supported payment and financing providers.

Availability and approval are determined by the provider.

GameCycle uses supported payment providers, including Helcim and Stripe, for eligible transactions.

Payment information is handled according to applicable security and provider privacy requirements.

No. GameCycle does not sell, rent, or trade customer personal information to advertisers or data brokers.

Information may be shared with authorized providers or authorities for necessary or legally required purposes.

Yes. Vixeoo.com uses essential cookies and optional tracking technologies.

Customers can manage supported preferences through our Privacy & Storage Centre .

With the applicable consent, Vixeoo may use shopping activity, collections, ratings, and preferences to provide personalized recommendations.

Account-level recommendation profiling is optional.

We do not sell customer profiles to advertisers or data brokers.

Yes. GameCycle uses Twilio for supported text notifications, receipts, delivery updates, and permitted promotions.

Marketing communications are subject to applicable consent and unsubscribe requirements.

Yes. GameCycle maintains protected backups of important information, including designated Google Drive backups.

Backup information is encrypted and protected by security safeguards.

Yes. Customers may submit a written account deletion request with identifying information or visit our physical store.

Some records may need to be retained for legal, tax, accounting, or trade-in reporting obligations.

Contact GameCycle for assistance.